About Us

We Are Grill Experts.

We are passionate about the products we sell whether it be Gas Grills, Smokers, Charcoal Grills, Kamado Grills, or Outdoor Kitchens.  We’re also very passionate about the service and support we provide to our customers.  Our goal is to become the most customer-centric brand in the $2.75 billion USA grill market.  Our customers include homeowners, mobile kitchen operators, grocery stores, caterers, community centers, food trucks, restaurants, and country clubs that demand high-quality products that are built to last.

What sets us apart from the rest?  Large, generic, chain retailers lack the specialized knowledge to answer specific questions on selection and product features and associated benefits.  Plus, they tend to sell units with a poor overall design, using lower quality components with wide manufacturing tolerances to reduce cost.  It’s well known within manufacturing that a product that is designed poorly will be of low quality even if quality control and production succeed in producing the design accurately.

Our manufacturers are members of the Hearth, Patio, & Barbecue Association (HPBA) the leading trade organization for companies that produce, sell, and service appliances and accessories in the hearth and barbecue industries in North American.  They adhere to CSA 1.18-2013/ANSI Z21.89-2013 an international standard developed by the Canadian Standards Association and the American National Standards Institute for outdoor cooking gas appliances that use gas and are produced for outdoor cooking.

Our Commitment to You

We know you have a choice in online shopping, and we want to do all that we can do to earn your business.  We not only want to earn it, but we want to keep it as well!

We know our grills inside and out so we can give you detailed and knowledgeable answers to any of your questions.  Here are the top SEVEN REASONS to purchase through the GrillVault.com:

  • World-Class Customer Service: Service is our top priority, plain and simple. Our goal is to deliver the WOW factor in service. You can expect communication from us immediately after your order is placed, and when your item ships.  To this day, every order still receives an email from our owner personally thanking them for letting us earn their business.
  • Lowest Prices: We guarantee our prices are the lowest online.
  • Free Shipping: Within the lower 48 states on every order and no sales tax outside Ohio.
  • Authorized Dealers: We are authorized dealers for every trusted brand that we carry. All manufacturers on this site are personally chosen by our owners to ensure you receive a quality product. All items are inspected twice before leaving the warehouse so we know that you’ll be happy when the product arrives at your door.
  • Warranty: You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.
  • Easy Assembly: Every grill comes 95% assembled with very little additional assembly required.
  • Business Longevity: We have been in business since 2010 and have thousands of satisfied customers.

Our Mission: "To Provide Grills that Lock-in Incredible Flavor”

At GrillVault.com, our mission is to provide our customers with grills that “Lock-in Incredible Flavor” by only selling units that are designed and built with top-quality components and backed by a solid warranty.  We come to work every day simply because we’re truly invested in helping our customers take their grilling skills to the next level.  Any time we’re not sleeping, we’re busy finding ways to improve our service and product offerings to become the most customer-centric brand in our industry.

Based on industry research we believe the grilling market is continuing to move toward becoming a year-around activity.  No longer are grillers waiting until the summer months to fire up their grills.  The trend is to cook outdoors throughout the year.

We understand buying a grill is a significant investment so we want to be there whether it’s summer or winter to help you make the best decision on a grill that will “Lock-in Incredible Flavor!” 

Worried About Price?

  • We are an authorized dealer for our manufacturers and ship directly from their warehouses allowing us to pass along the best price possible to you.
  • We don’t have to contend with the significant cost of maintaining a brick-and-mortar store and can pass on the savings directly to you with our low-price guarantee.
  • We offer fast, free shipping, zero taxes (except for Ohio), easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout. 

Meet the Founder 

Big John Founder of GrillVault.com

Hi, my family and friends call me “Big John” and I started the GrillVault.com to help serious grilling enthusiasts procure the best appliances for outdoor cooking.

In 2010, I was invited to a cookout at a good friend’s house and was watching him work his propane grill while complaining about its poor quality, wobbly construction, and the frustrating experience he was having.  The grill looked new to me so I couldn’t understand why it was already having problems.  He purchased the grill from a major home improvement retailer and thought he got a good deal at the time.

After I left the cookout, I continued to think about my friend’s frustration.  Being in marketing, I did some research online and found out there were a whole lot more grills available than what you can find at your local big-box store.  They aren’t run-of-the-mill brands but are purchased and used by serious grillers who demand the best results.  I also learned that there’s a growing population segment that is serious about barbecuing and it’s becoming a year-round passion.  It’s no longer just a pastime, but an integral part of the North American lifestyle.  

After looking online, I couldn't find a store that was easy to shop and had a wide selection of products along with educational articles to help customers learn about the different styles of grills.  So, I decided to start a brand-new website called GrillVault.com, the one you're on right now, to help those who want to shop, browse, and learn everything in one place.

Today, we stay true to our roots and are online only.  We plan to stay that way in order to offer our customers the lowest possible prices, fastest shipping times, and world-class customer service by phone, email, and live chat. 

Contact Us

Call Customer Support: (330) 574-3400 between 9:00 am – 5:00 pm EST Monday-Friday

Email Customer Support: support@grillvault.com  You can expect a reply from us almost immediately.  Outside our normal hours, we’ll get back to you as soon as business hours resume.

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